We at SAP Signavio, define the priority of tickets as following:
| Very High | High | Medium | Low |
|
Problem has very serious consequences for normal business processes or IT processes related to core business processes. Urgent work cannot be performed. This is generally caused by the following circumstances:
The problem requires immediate attention as it may result in significant financial losses |
Normal business processes are seriously affected. Necessary tasks cannot be performed. This includes issues such as inability to access the system, inability to complete a go-live, and users’ complete data being inaccessible.
It is crucial to resolve the incident promptly as a prolonged malfunction could significantly disrupt the entire productivity of the business flow. |
Normal business processes are affected
The problem is caused by incorrect or inoperable functions in the SAP Signavio system. |
There is minimal impact on regular business operations.
The issue stems from faulty or non-functional features in the SAP Signavio platform that are either infrequently used or unnecessary on a daily basis. |
Original Article:
https://blogs.sap.com/2023/02/20/sap-signavio-ticket-priority-and-the-operating-procedure/