Let’s take a better look at what is needed to get started with your Support via the new customer portal, SAP for Me!
SAP Fieldglass Program Management Offices, Managed Service Providers, and Administrators received their S-user ID to login to SAP for Me portal.
An S-user is a 10-digit ID beginning with the letter ‘S’ created by the Super or Cloud Administrator of your company to allow you the access to the SAP support portals.
In case you have not received your S-user ID and you do not know who your Super and Cloud Administrators are, or if you have any doubt about S-user IDs, what authorisations are needed, please contact the Customer Interaction Center via chat or email and we will be happy to provide you with this information.
It is possible to check who your Super and Cloud Administrators are by going to the User & Contacts Dashboard, then clicking on the Important Contacts in My Company card.
If you have more than one S-user ID and / or P-user ID, you can create an SAP Universal ID. Learn more here:
- Creation and Benefits of Universal ID. | SAP Blogs
- 3272860 – Customer Interaction Center Webcast: SAP Universal ID
Helpful guides for S-User IDs
- Learn All About S-User IDs!
- New to being an S-User on the SAP ONE Support Launchpad? Here is what you need to know!
- How to find your Super Administrator
- SAP User IDs? What’s the difference? Find out more here…
- How to reset your S-user password
How to create a case in the SAP For Me customer portal
Watch this video: How to Create and Manage an SAP Case or follow the steps below to request technical assistance from the Fieldglass support team (BNS-FG* component).
Note: Make sure the selected S-user has all case relevant authorizations assigned. If not, please contact an administrator in your company to get the necessary authorizations assigned. If you don’t have an S-user ID, please contact an administrator to create a new S-user ID for you as per KBA 1271482.
- Log in to SAP For Me portal with your S-user ID and password or your Universal ID if you own one ( Helpful Tips from the Customer Interaction Center – SAP Universal ID )
- Go on your DASHBOARD –> Service & Support –> Get Support –> Report New Case
After providing few information about your product issue, you will be then able to:
Enter an Expert Chat, Schedule an Expert session, Create a case (Incident), Ask an Expert Peer or Open an SAP Community question based on your issue and the component availabilities.
Once the case is opened all the technical assistance will be provided in the case.
For more information on the steps to take, please see the following documentations:
- New ‘Get Support’ Application and Structure of Services & Support Dashboard | SAP Blogs
- 1296527 – How to create a support incident/case (contact SAP Product Support) – SAP ONE Support Launchpad / SAP for Me
Please note, that the case form on the SAP For Me is used to report technical issues / errors related to your SAP products or SAP support applications.
But what are the other support options also available?
For “How to” questions, check out the SAP Community:
SAP Fieldglass Help Center
The SAP Fieldglass Help Center provides self-service support for SAP Fieldglass workers, suppliers, and buyers. Within SAP Fieldglass Help Center, non S-users can access support documentation, and a simplified, fast and easy case submission.
SAP Fieldglass workers, suppliers, and buyers can access the Help Center from the SAP Fieldglass application by selecting the Contact Us link in the help menu or on the sign in page. For additional guidance, see Customer Support Help Center for SAP Fieldglass.
Another option to access the SAP Fieldglass Help Center portal is via the SAP Support page.
Learning and Enablement
Learn more about the SAP Support resources and tools that are available and how to successfully engage with our Support Organization included in this KBA 3307110 – Getting Started with SAP for Me for SAP Fieldglass S-users.
Thanks for reading!
We hope you found this helpful. Please note that the Customer Interaction Center is available via chat or email and we will be happy to guide you on any of the mentioned processes and assist you with any queries you may have!
If you have any questions, please feel free to ask us in the Q&A All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community
We would love to hear from you, let us know what you think?
Read more Customer Interaction Center blog posts Here!