CX Adoption Webinars
- Best Practices in Change Management Webinar
- Realize tangible business outcomes from your SAP CX Solution investments Webinar
CX Adoption Center Self-Service Accelerators | Sales Cloud
Lead to Order
- Best practices in Opportunity Management Webinar
- Best practices to capture, nurture and convert business leads Blog
- Best practice – Lead to Order Process from a CX perspective Webinar
- Sales Quote and Sales Order Best Practices Webinar / Playbook
- Status handling in Opportunity Management Blog
Collaboration, Productivity and Usability
- Addressing Usability in Sales and Service Cloud Blog / Playbook / Webinar/ Adoption Lab
- SAP CX Microsoft Outlook & Microsoft Teams Integration in C4C Interactive Playbook
- Fast track your business by following performant business processes Blog
- Microsoft Teams integration with Sales and Service cloud (Spanish) Video
Intelligent Sales
- Machine Learning in Sales and Service Cloud Accelerator (Playbook)
Master Data
Analytics
- Sales Analytics for smart decision-making Webinar
- Sales & Service Analytics – Accelerator (Playbook/ Interactive Playbook)
- Create a Sales Dashboard with Business Analytics Adoption Lab (English) / (Spanish) / Portuguese
- Cloud for Customer (C4C) Business Analytics Blog
- Prepare Business Analytics for Sales Business Stakeholders Blog
- Embedded SAC reporting in Sales and Service Cloud Blog
Visit, Survey Management and Perfect Store
- Create a Visits Management Dashboard Adoption Lab
- Efficient Visit Planning and Execution Webinar / Playbook
Usage Reporting in SAP Sales and Service Cloud Blog
CX Adoption Center Self-Service Accelerators | Service Cloud
Service Analytics
- Service Analytics for smart decision-making Webinar
- Business Analytics for your Service Stakeholders Blog
- Omnichannel Service Tickets – Accelerator (Playbook)
Ticket Management
- Service Tickets Best Practices Webinar / Playbook
- Enhance Agent Performance with the Agent Console Webinar / Blog
- Working with Service Level Agreements (SLAs) in Ticket Processing Webinar/ Playbook)
- Intelligent Services
- Deliver Service Excellence with the power of AI Webinar
- Building reports and dashboards for Service Ticket Intelligence Blog
Integrated Service Processes
- Interplay between Customer Service and field service scenarios in Service Cloud Blog
- The seamless ticketing support journey between SAP Commerce Cloud and SAP Service Cloud Blog
CX Adoption Center Self-Service Accelerators | Commerce
Progressive Customer Experience
- Personalization with SmartEdit in Commerce Cloud Webinar
- Headless commerce using Spartacus (Part1) Blog
- Enabling Implementation of Headless Commerce Using Spartacus (Part 2) Blog
- Ways to Personalize the User Experience Webinar
- Personalization and Multichannel CX Webinar/ Blog*
- Improving Customer Satisfaction – (Part 1) – Site Content and Usability Micro-learning
- Improving Customer Satisfaction – (Part 3) – Working with template storefronts Micro-Learning
- Real-Time Personalization with Intelligent Selling ServicesWebcast / Blog*
- Assisted Service Module Webcast
Visibility, Monitoring and Performance
- Performance and Consumption Analysis using Dynatrace Webinar/ Playbook/ Interactive Playbook
- Measure Your Success with the Right Mix of eCommerce Metrics & KPIs Webinar/ Blog
- Improving Customer Satisfaction – (Part 2) – Keeping your data cleanMicro-Learning
Integration
- Commerce integrated processes – Punchout using Ariba Blog
- The seamless ticketing support journey between SAP Commerce Cloud and SAP Service Cloud Blog
- Integration between SAP Commerce and Customer Data Cloud – A business perspective Blog
CX Adoption Center Self-Service Accelerators | Customer Data
Data Collections & Maintenance
- Top Tips for Registration Form Designs Blog
- Reduce time to market with Hosted Pages Blog
- Integrate consumer journeys to gather additional customer data Blog
- Collecting User Data in SAP Customer Data Cloud Micro-Learning
- Customer Data Cloud Screen Sets and Alternative Blog
- Progressive profiling with the Customer Data Cloud (CDC) Flow Builder Blog
Authentication & Compliance
- Frictionless Authentication in Practice and Benefits for Business Blog
- Reducing authentication friction – benefits from SSO to Password-less Webinar
Unification Data
- Integration between SAP Commerce and Customer Data Cloud – A business perspective Blog
Consent & Preference Management
- When to have the talk – handing inactive customers Blog
CX Adoption Center Self-Service Accelerators | Marketing
- Nurture Leads to Increase Sales Pipeline Blog
- Measuring marketing campaign Performance Webinar
- Designing Effective Offers in SAP Marketing Cloud Blog
- Building Communication Channels Blog
- Drive incremental sale with Effective Offers Webcast
Check the CX Onboarding Hompage Introducing the SAP CX Onboarding Blog Series | SAP Blogs
Original Article:
https://blogs.sap.com/2023/06/01/cx-onboarding-videos-and-blogs-supporting-adoption/