Faced with ever-evolving business priorities, organizations are increasingly looking to external workers to bridge the skills gap and attain success – which means the external workforce is only expected to grow. An Economist Impact study, sponsored by SAP, found that 50% of organizations plan to increase their use of external workers, which can include independent contractors, consultants, freelancers, temps, and other outsourced labor. It’s critical, therefore, that organizations have a total workforce management strategy that integrates both employees and external workers.

Standard Chartered is a leading international bank headquartered in London with a presence in 59 markets. With over 83,000 employees and almost 14,000 external workers, implementing a total workforce management strategy was crucial for the bank to remain competitive and compliant. Guided by a workplace culture that champions innovation, technology, and sustainability, Standard Chartered supports customers from around the world to open opportunities in new markets and to live up to its brand promise to be here for good.

“For us, it’s really important to have that total workforce management view, where we’re starting to think about workforce planning and skills planning as the future of work,” said Melinda McKinley, global head, HR Strategy and Digital Transformation, Standard Chartered. McKinley shared key insights from Standard Chartered’s HR transformation at SAP Sapphire Orlando.